Putting the robots on hold at contact centres
By Press Release 6 January 2017Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >
POPI is coming, are businesses ready?
By Press Release 27 October 2016The Protection of Personal Information Act is inching towards completion. With talk of it being ready for rolling out, potentially as soon as 2017, companies need to ensure that they’re shifting towards compliance or risk coming under fire, notes INOVO... FULL STORY >
Best-in-class Customer Experience practices
By Press Release 21 October 2016Wynand Smit, CEO at INOVO, details the importance of improving Customer Experience (CX) and how it benefits business. FULL STORY >
Beating fraud with voiceprints
By Staff Writer 1 March 2016Confidentiality is a non-negotiable when it comes to protecting the privacy of customers. The trouble is, companies may find themselves at the mercy of unscrupulous fraudsters as a result of data breaches. FULL STORY >
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