Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

The Protection of Personal Information Act is inching towards completion. With talk of it being ready for rolling out, potentially as soon as 2017, companies need to ensure that they’re shifting towards compliance or risk coming under fire, notes INOVO... FULL STORY >

Wynand Smit, CEO at INOVO, details the importance of improving Customer Experience (CX) and how it benefits business. FULL STORY >

Confidentiality is a non-negotiable when it comes to protecting the privacy of customers. The trouble is, companies may find themselves at the mercy of unscrupulous fraudsters as a result of data breaches. FULL STORY >