It’s time to use the data, the insights and the analytics to see inside customer minds. Wynand Smit, CEO of INOVO, digs down into conversations to find the nuggets of information. FULL STORY >

How many peppers would Peter have picked if the chatbot had called him by name? Wynand Smit, CEO of INOVO looks at how personal means business. FULL STORY >

The world has changed. The customer has changed. Have you? FULL STORY >

How do businesses survive an increasingly difficult economic environment? By focusing on customer services, argues Wynand Smit, the CEO of Inovo. FULL STORY >

Everyone wants to have a single view of the customer, but is just a pipe dream? INOVO CEO, Wynand Smit takes a look. FULL STORY >

Wynand Smit, CEO of INOVO, outlines a few steps to have better success with your customer experience. FULL STORY >

Wynand Smit, CEO of INOVO, looks at how the use of data analysis can yield a better customer experience. FULL STORY >

The benefits of in-house debt collection include having access to the customer’s entire history according to the customer intelligence stored, information that may not be available in a third-party debt collection scenario, notes Wynand Smit of INOVO. FULL STORY >

Wynand Smit, CEO of INOVO, offers his insight into the trends that could shape businesses next year. FULL STORY >

an Kühn, head of Business Services at INOVO, offers some tips to better guarantee customer service levels for your business. FULL STORY >

Josephine Brimble, Principle Application engineer at INOVO, looks at three effective ways businesses can better deliver on the high standards of customer expectations. FULL STORY >

INOVO CEO, Wynand Smit, explains why speedy resolutions of customer complaints can help ensure their retention of service. FULL STORY >

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

Wynand Smit, CEO of INOVO, explains why 2017 will be the year of Customer Experience. FULL STORY >