Accenture Interactive followed on from last year’s gold at the Loeries awards ceremony, taking home another gold this year in the Service Design category for its Nedbank Smart Geyser solution. FULL STORY >

The company's latest offering promises to enter a new breed of agency - the Customer Experience Agency. FULL STORY >

With a week to go until the shopping extravaganza that is Black Friday (24 November 2017), Xbox South Africa and Prima Interactive, a leading distributor of interactive games and products in the country, have revealed some... FULL STORY >

Continuing the trend of great live action trailers for video games, the latest one for Middle-earth: Shadow of War makes a worthy case for a proper movie being made. FULL STORY >

Hendri Lategan, CEO of Swipe Interactive, details how big companies can embrace the culture of startups and become more agile. FULL STORY >

Dell has announced that Prima Interactive will be the distributor for the new range of Alienware gaming notebooks arriving this month. FULL STORY >

Genesys Interactive Intelligence forum gives insight into how companies can improve the customer experience in today’s digital age. FULL STORY >

Genesys Interactive Intelligence forum reveals that only innovations that diminish a limitation and change market rules will become disruptive FULL STORY >

Smart businesses will move quickly to harness artificial intelligence, as they have done with every disruptive technology in the past says Interactive Intelligence. FULL STORY >

Prima Interactive has announced that there will be a substantial discount of R1 500 on Microsoft’s console till the 19th of June (Sunday). FULL STORY >

South African companies moving to cloud-based infrastructure need to understand that the cloud is not the end of the journey – it is just the first step on the way to truly revolutionary new ways of doing business FULL STORY >

Staying relevant in a disruptive environment is top of mind for businesses today. To succeed, businesses must start evaluating innovative new cloud approaches, says Andre le Roux, Africa region MD for Interactive Intelligence. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has shared its predictions for the five trends that will disrupt customer... FULL STORY >

Self-service and digital channels are becoming increasingly important. Organisations need to ensure that all these channels offer the same high level of customer service and a seamless, consistent experience.... FULL STORY >