Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >

Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >