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Merchants launches cloud-based customer experience platform powered by Avaya

 By Staff Writer 4 April 2022

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

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Four ways in which chatbots can help meet customer expectations

 By Staff Writer 8 May 2018

According to the Can Virtual Experiences Replace Reality report released by Oracle, 78% of brands predict that in the next four years customer service will be provided by them through virtual reality, with 80% of the brands... FULL STORY >

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Mastercard opens-up access to Blockchain API for partner banks and merchants

 By Press Release 20 October 2017

Provides connections into other Mastercard APIs to create new digital commerce experiences; APIto be featured at Money20/20 Hackathon. FULL STORY >

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Best practices for customer service on social media

 By Staff Writer 13 July 2017

Find out what you should be doing and what you should avoid with customer service via social media. FULL STORY >

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Masterpass accepted at 30 000 SnapScan merchants nationwide

 By Press Release 24 November 2016

Masterpass is now the most widely accepted digital wallet in South Africa. FULL STORY >

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