“Imagine phoning a call centre and they know who you are before you announce yourself, including your previous service history and social media comments about them. Why don’t more companies have such a deep understanding of their customers? FULL STORY >

Becoming customer obsessed is one of the top five trends that will impact the contact centre industry this year, according to one of the experts at the Interactive Intelligence panel discussion. FULL STORY >

The festive season may be over for another year, but this is no reason for organisations to reduce their efforts to curb alcohol consumption in the workplace. FULL STORY >

The Aorus X7 flips convention the finger, being slender for a gaming machine offering SLI graphics, while retaining all the grunt of a hardcore, where-the-rubber-meets-the-road gaming notebook FULL STORY >

Looking for some great products and services? Support TechSmart's advertisers today. FULL STORY >

Apex Real Time Solutions, a local warehousing management solutions provider, has partnered with One Channel, Africa's fastest growing ERP service provider. Apex specialises in implementing a range of warehouse management system (WMS)... FULL STORY >

The IT distribution ecosystem is one that is constantly evolving. But amidst all the hustle and bustle in the industry one thing has remained the same: the interdependence between ISVs (Independent Software Vendors) and their distributors. With the... FULL STORY >

Jasco Power Solutions has launched a new range of high frequency 1-10Kva UPS’ that will offer small and medium-sized local businesses the daily risk coverage they need to survive the load shedding that is likely to become the norm in South Africa. ... FULL STORY >

- Users continue to be suspicious of MDM solutions they feel are playing Big Brother to their personal mobile devices FULL STORY >

ThoughtWorks, a multinational software delivery and technology company, has urged the private sector to develop and implement innovative interventions that will help produce better qualified professionals, particularly User... FULL STORY >

In a revealing and times exciting interview with Brendan McAravey, country manager for Citrix South Africa, both the future and the present state of work came under scrutiny. FULL STORY >

With so many new cars set to land in SA this year, we profile five that we cannot wait to get behind the wheel of. FULL STORY >

Game soundtracks are often ideal accompaniments for the working day, particularly those where providing sweeping orchestral music has been lifted to an artform. Below are a pick of five of the best soundtracks that you may wish to add to your working life. FULL STORY >

At an illuminating round table discussion, travel technology solutions provider Sabre Corporation explained why an increase in travel could spur business, and the country’s economy, to new heights. FULL STORY >

It is being thrust upon business executives, whether they’re ready for change or not. Resistance is futile, it will lead to one’s demise as competitors embrace change and soak up the significant benefits. FULL STORY >