Most organisations are under pressure to evolve their businesses at a faster pace as they try to get in step with rapid changes in the business landscape, technology and customer behaviour. That means HR departments, too, need to become... FULL STORY >

Company Cited with the Highest Ranked Current Offering and Strategy; Recognised for Customer Engagement Focus. FULL STORY >

With productivity centred around conversations, Microsoft has recently integrated a new set of features to increase the collaborative capabilities of Skype for Business. FULL STORY >

The rapid growth of Gamification and the computer game culture are helping to create more efficient and profitable contact centres, says leading Strategic Back Office Workforce Optimisation Consultant Graeme Gabriel... FULL STORY >

Cloud solutions provider One Channel has launched MobiWork Mobile Workforce Solution (MWS), a complete smartphone and cloud-based mobile workforce management solution that is built for any business with employees in the field FULL STORY >

If your employees enjoy high levels of job satisfaction, you’ll have a competitive edge in the market. FULL STORY >

Servicing its customers across the African continent, Siemens Service Centre had limited information to improve efficiencies and customer services FULL STORY >

This year’s Citrix Synergy 2014 in Anaheim, California, was impressive in a variety of ways; boasting some 10 000 attendees, a number of speakers, and a plethora of announcements with possibly monumental significance for businesses.... FULL STORY >

Epson introduced its latest range of single and multi-function printers within its new Workforce Pro range for SMEs. FULL STORY >

AMD has announced global workforce reductions in a bid to optimise its cost structure and accelerate the company's growth. FULL STORY >