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Data from Infobip shows impact of conversational customer experiences and GenAI in 2023

By Press Release 28 March 2024

New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >

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Experian report explores the impact of AI on Customer Experience

By Staff Writer 6 March 2024

The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >

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Building an Outstanding Digital Experience

By Industry Contributor 29 November 2023

Bertrandt Delport, Country Host, BT South Africa unpacks what an ideal digital experience looks like and the role a network plays in achieving it. FULL STORY >

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Vodacom Business unpacks how it is driving customer experience and innovative partnerships

By Staff Writer 2 August 2023

Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >

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Customer engagement for business growth in 2023

By Industry Contributor 2 February 2023

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

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Avaya partners with Startek to support global businesses through packaged CX offering

By Staff Writer 13 October 2022

A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

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NaaS and the Experience Economy

By Industry Contributor 6 October 2022

Mandy Duncan from Aruba explains the role why organisations are no longer looking to just purchase network hardware and software; but are aiming seeking to provide customers and users with an experience, and the role that NaaS plays. FULL STORY >

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Employee branding is a critical component of the customer experience

By Industry Contributor 14 September 2022

Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >

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Opinion - How embracing digital technology can help small businesses to attract and retain customers

By Industry Contributor 15 August 2022

By Colin Timmis, Xero South Africa Country Manager FULL STORY >

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Five predictions for the evolution of the total guest experience in hospitality

By Industry Contributor 4 August 2022

From high-tech environments to virtual reality ‘pretailtainment’, Mandy Duncan, Aruba Country Manager South Africa, breaks down the five predictions for the evolution of the guest experience and what makes will... FULL STORY >

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The contact centre agent of the future

By Industry Contributor 29 July 2022

Marthle du Plessis from PwC explains the critical importance of offering great customer experience, and why experience consultants are the future. FULL STORY >

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iSON Xperiences takes majority control of CSS Credit Solutions Services (CSS) South Africa

By Staff Writer 28 April 2022

iSON Xperiences, and financial recovery service provider, CSS Credit Solutions Services (CSS), have partnered together to bring tailormade business process outsourcing (BPO) solutions across the globe. FULL STORY >

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Virtual Parenting Experience extends marketing opportunity to e-Commerce SMMEs

By Press Release 22 April 2022

In response to this need, the BabyYumYum.co.za Virtual Parenting Experience powered by Momentum Medical Scheme has extended their Dedicated Brand Engagement and Retail e-Commerce Space to e-Commerce SMMEs at... FULL STORY >

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How to measure and improve your digital maturity for online sales success

By Press Release 20 April 2022

According to Amrish Singh, Global Customer Experience Advisor at SAP Africa, South Africans were traditionally used to physical purchases where they can see the quality of a product or the freshness of a loaf of bread –... FULL STORY >

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Merchants launches cloud-based customer experience platform powered by Avaya

By Staff Writer 4 April 2022

New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >

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