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Chatbot technology is empowering South Africa’s digital natives who are shaping the future of communication

By Industry Contributor 14 June 2024

By Lerato Bojabotseha, Customer Growth Executive at Infobip FULL STORY >

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Kaspersky unpacks four privacy risks in using ChatGPT for businesses

By Staff Writer 16 October 2023

The growing integration of chatbots in the workplace prompts a crucial question: can they be entrusted with sensitive corporate data? FULL STORY >

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Five ways that bot workers can help SMEs win

By Industry Contributor 14 June 2023

By Filum Ho, CEO of Apollo Studios FULL STORY >

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Meet your new best friend - the service bot

By Industry Contributor 13 June 2022

By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >

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DRUID announces first South African partnership with Tangent Solutions

By Press Release 2 November 2021

This is the first DRUID Partnership in the South African market. FULL STORY >

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82% of People Believe Robots Can Support Their Career Better Than Humans

By Press Release 29 October 2021

88% of people say their meaning of success has changed since the pandemic started FULL STORY >

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Could AI be the future of customer service?

By Industry Contributor 25 May 2021

By James Bayhack, Director for Sub-Saharan Africa at CM.com FULL STORY >

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People trust robots more than themselves with money, finds global study

By Staff Writer 16 February 2021

New research has revealed growing confidence among consumers and business leaders that robots handle finance tasks better than people. FULL STORY >

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Kaspersky and Alias Robotics enhance protection for industrial robots

By Staff Writer 11 December 2020

Kaspersky and Alias Robotics have partnered to boost cyber-protection for robots that are used in operational technology (OT) infrastructure. FULL STORY >

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Global Study: 82% of People Believe Robots Can Support Their Mental Health Better Than Humans

By Staff Writer 16 October 2020

2020 has been the most stressful year in history for the global workforce and people want robots to help, according to a new study by Oracle and Workplace Intelligence, an HR research and advisory... FULL STORY >

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Most chatbots do not work for highly regulated industries - here’s how to change that

By Industry Contributor 16 October 2020

By Ryan Falkenberg, Co-CEO, CLEVVA FULL STORY >

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Ford experiments with four-legged robots to scout factories

By Staff Writer 25 August 2020

Who let the 'dogs' in? FULL STORY >

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How to prepare for the new world of digital workers

By Industry Contributor 29 May 2020

By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >

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Top CX trends for CIOs to Watch

By Staff Writer 3 March 2020

Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >

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Will the robot revolution deepen our humanity?

By Ryan Noik 22 July 2019

It’s not every day that you meet the world’s first humanoid robotic citizen, but standing next to Sophia the Robot, one can’t help but feel like humanity is at the very beginning of a future that was once only the domain of science fiction FULL STORY >

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