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Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

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Feersum Engine: the multilingual chatbot launched at Botcon Africa 2016

By Press Release 18 November 2016

Feersum Engine: the multilingual chatbot for WhatsApp, Facebook, Twitter and more launched today at Botcon Africa 2016. FULL STORY >

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Mastercard launches Chatbot Platforms for banks and merchants

By Press Release 25 October 2016

Platforms provide partners with new ways to engage and deliver compelling, personalised experiences to consumers. FULL STORY >

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