By Lerato Bojabotseha, Customer Growth Executive at Infobip FULL STORY >

How many peppers would Peter have picked if the chatbot had called him by name? Wynand Smit, CEO of INOVO looks at how personal means business. FULL STORY >

This is the first DRUID Partnership in the South African market. FULL STORY >

By Maison Samuels from Webber Wentzel FULL STORY >

By James Bayhack, Director for Sub-Saharan Africa at CM.com FULL STORY >

By Ryan Falkenberg, Co-CEO, CLEVVA FULL STORY >

By Ryan Falkenberg, co-CEO, CLEVVA FULL STORY >

rAInbow is a chatbot that uses artificial intelligence (AI) to chat with users and provide accurate information on domestic violence. FULL STORY >

Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >

What will better digital assistants mean for users, and will they replace customer service agents entirely? Craig Nel, Mobile & Cognitive Experience (MCX) Leader at Oracle Middle East, Africa and Turkey, offers his perspective. FULL STORY >

According to the Can Virtual Experiences Replace Reality report released by Oracle, 78% of brands predict that in the next four years customer service will be provided by them through virtual reality, with 80% of the brands... FULL STORY >

In the digital age, it seems like the old catchphrase “show me the money” has been replaced with “show me your chatbot”. Liberty Short term Insurance provided a sneak peak into its impending chatbot, launching later this... FULL STORY >

By Saurabh Kumar, CEO at In2IT Technologies FULL STORY >

By Craig Nel, Cloud Platform Leader - Mobile, BOTs and AI at Oracle Middle East, Africa and Turkey. FULL STORY >

Jed Hewson, joint-CEO and co-founder of 1Stream, predicts some of the business trends and influences that will impact on the economy. FULL STORY >