Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >

In this multi-part interview with Avaya's MD, Brett Butler, he explains why organisations need to adapt to serving a new kind of evolving customer and providing them with a holistic customer experience. FULL STORY >

By Robin Fisher, Senior Area Vice President of Salesforce Emerging Markets FULL STORY >

A significant focus on digitisation is allowing Nedbank to meet fast-changing banking customer needs. The bank explains its progress and why embracing digitisation stood it in good stead. FULL STORY >

By Leonie Stanley, Customer Service Executive, Telviva FULL STORY >

Rob Lith, Chief Commercial Officer of Telviva explains why understanding the measurable value of a customer can make a businesses, and why failing to do so can break it. FULL STORY >

How do businesses survive an increasingly difficult economic environment? By focusing on customer services, argues Wynand Smit, the CEO of Inovo. FULL STORY >

Dee Chetty, Accenture Interactive Lead for Africa, explains why personalisation is more important than ever, and what successful customer engagement requires. FULL STORY >

Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >

Darrel Orsmond, Financial Services Industry head at SAP Africa, looks at how a recent data privacy scandal could effect the GDPR countdown and consumer trust. FULL STORY >

CEO of INOVO, Wynand Smit unpacks what Robotic Process Automation means for customer service. FULL STORY >

“Customer service”- for many that rhymes with contradictions like “military intelligence”, “jumbo shrimp”, or “deafening silence”. But customer service shouldn’t be- and will no longer be- two words that don’t go well... FULL STORY >

an Kühn, head of Business Services at INOVO, offers some tips to better guarantee customer service levels for your business. FULL STORY >

Josephine Brimble, Principle Application engineer at INOVO, looks at three effective ways businesses can better deliver on the high standards of customer expectations. FULL STORY >

Often customer experience is measured using checklists and monitored in isolation – without considering the multiple aspects that make up the entire customer experience, says Euphoria Telecom CEO, George Golding. FULL STORY >