Could games and the process of gamification serve as viable learning techniques when it comes to security awareness training? FULL STORY >

More than one billion people in the world entertain themselves with apps and video games. Only a hobby? For Miguel Luengo Oroz, the answer is no. Miguel and his team from the Technical University of Madrid (UPM) have resolved to use... FULL STORY >

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

What is gamification and why does it matter? Hitendra Naik, the director of innovation for Middle East, Turkey and Africa at Intel, explains why fun engagement holds the key to students’ success. FULL STORY >

The rapid growth of Gamification and the computer game culture are helping to create more efficient and profitable contact centres, says leading Strategic Back Office Workforce Optimisation Consultant Graeme Gabriel... FULL STORY >