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Tangent Solutions, a Software and Automation company, specialising in cutting-edge development, and DRUID, a leader in conversational AI technology for enterprise productivity, today proudly announced their new strategic partnership.

This is the first DRUID Partnership in the South African market. The partnership allows Tangent Solutions to provide optimised services in the automation space by building and deploying multichannel AI powered chatbots in a matter of days, and connecting them to any business system via APIs, ODBC or RPA, enabling end-to-end automation in the process.

To ensure optimal implementation and support, the partnership includes additional certification of Tangent's highly skilled and certified RPA developers.

Ultimately, this new initiative enables Tangent Solutions, already a UiPath Gold and USN partner, to enhance their ability to deliver hyper-automation to enterprise customers, transforming business processes, optimising customer interactions, reducing costs and enabling consistency throughout organisations.

"We look forward to our partnership with Tangent Solutions to advance our mission and accelerate our long-term growth strategy. DRUID and Tangent Solutions share a culture centred around innovation, people, communities, and the customers we serve. The synergies between our companies are proximate and compelling. We are uniquely positioned to make conversational AI known all over the world ​​while delivering significant value for our shareholders," says Simona Hurjui, Alliances and Channels Partner Enablement Lead, DRUID.

"DRUID, coupled with our Robotics offering, brings a new paradigm of customer experience and service through omnichannel text and voice interactions," says Glen Ansell, Intelligent Automation Practice Lead at Tangent Solutions. "Historically built in a linear non-dynamic way, this integrated communication platform is well positioned to enhance user experience, improve quality and boost engagement for our customers."