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MTN joins forces with Spescom DataFusionBy Staff Writer 3 February 2011 | Categories: news
MTN Business has announced that it has concluded an agreement with Spescom DataFusion, which will provide the company with value added reseller and strategic partner status for specialist business communication and customer interaction solutions.
“This agreement makes perfect sense for us as not only does Spescom’s product set compliment our solutions, but they also view customer support cycles and procurement best practices as critical,” said Angela Gahagan, managing executive at MTN Business.
“Therefore, we will be examining how we can integrate some of their best-practice processes and methodologies into our front line services, to further enhance our customer experiences. Additionally this partnership provides access to exceptional call centre and voice market expertise, which, MTN Business believes is key, as we aggressively move towards mobile convergence.”
Gahagan concluded by saying that the business and cultural ethos of both companies compliment each other and that by the conclusion of the agreement, the outcome will be beneficial and rewarding for both organisations, but more so for their customers and the industry at large.
Jene Palmer, CEO at Spescom Ltd stated that: “Our success to date has been based on strong solution offerings combined with outstanding service and our ability to adapt to market needs and requirements.”
“We chose to partner with MTN Business, as it enables us to expand our capabilities by leveraging off an unparalleled existing infrastructure and product set, as well as giving us the ability to offer complete end-to-end solutions to our customers, through a single point of contact.”
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