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By 13 October 2011 | Categories: news

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Research in Motion (RIM) has issued a new statement today addressing the recent BlackBerry outages experienced by users locally as well as in Europe and the Middle East.

“From 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement.  We continue to monitor the situation 24 x 7 to ensure ongoing stability.  Thank you for your patience,” stated the company.

According to the company, the latest status of service and issues for Europe, Middle East, India and Africa (EMEIA) is as follows:

•         Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers.
•         BBM traffic is online and traffic is passing successfully. 
•         Browsing is temporarily unavailable as the Support teams monitor service stability and continue to assess when this service can be safely brought online. 
•         Support teams have added capacity to help with message delivery between regions and continents.

Robin Bienfait, RIM’s chief information officer, added that the company will provide regular updates on BlackBerry.com, RIM.com and via its social channels. “We are doing everything in our power to restore regular service everywhere and to restore your trust in us,” said Bienfait.

The statement was in response to recent news that BlackBerry service outages had hit Africa, Middle East, Europe and now also North America, leaving many users disconnected. 

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