By 11 April 2022 | Categories: news



FNB banking customers can now access instant emergency response services via the FNB banking app.

This service is provided by security and medical response marketplace, AURA, with the in-app panic button, GuardMe, available to all FNB customers who register for the service.

FNB notes this solution allows customers to immediately request rapid mobile emergency response in the event of an emergency or the threat of a crime such as theft or hijacking. As soon as the panic button is activated, the AURA-powered platform auto-dispatches the closest armed response vehicle to the customer’s location throughout South Africa.

FNB customers can register for the GuardMe service via their FNB banking app and will receive the first three months free of charge, after which a monthly fee of R19 will apply.

FNB and RMB Private Bank customers will gain access to 250 armed-response service providers, 2500 armed-response vehicles, and over 5000 armed-response personnel via the banking apps. Customers can also sign-up friends and family that don’t bank with FNB/RMB. Additionally, customers can earn up to 100% of their subscription fees back in eBucks (limited to six members per month), the bank notes.

 AURA was selected to roll out the service to FNB customers following a successful pilot project as a staff benefit. AURA CEO Warren Myers says its technology ensures FNB customers get the fastest response to an emergency. “The FNB GuardMe emergency button instantly connects users to AURA’s nationwide network of thousands of armed responders and dispatches the closest vehicle to a distress call.” 

AURA is the only safety marketplace platform that uses smart auto-dispatch technology. “What this means is that AURA has distributed thousands of devices which are embedded into the emergency responder’s vehicles. This eliminates the requirements for human operators to find and dispatch a response vehicle to their location. Responders are dispatched and navigated to a customer’s location in an ‘Uberised’ fashion,” Myers explains.

Commenting on its successful collaboration with AURA, CEO of FNB eBucks, Johan Moolman, says, “The safety and security of our customers remains a priority and we are delighted to partner with like-minded organisations that can enable our customers to protect themselves by using the power of our integrated platform.

Customers can use the FNB or RMB Private Bank App to activate a distress panic button in an emergency without logging in. Furthermore, FNB customers can activate this service by selecting the “GuardMe” icon via eBucks on the FNB or RMB Private Bank App.


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