The next three weeks will be a time of uncertainty for all South Africans, as we try to navigate a new reality of being indoors 24/7. Although Huawei stores will be closed during this period, as per the President’s directive, Huawei wants to take one worry off their customers’ minds with its new extended warranty, as well as its support app.

All Huawei products – mobile phones, rablets, smart wearables, smart home devices and other terminal products – whose warranty expires between 24 March and 30 June 2020 (inclusive) will now have their warranty extended to 30 June 2020. This means Huawei customers don’t need to stress about their warranty expiring during lockdown.

Huawei notes it will still be prioritising customer service over the next few weeks, even though Huawei stores will be closed during the lockdown. Customers’ first port of call if they have a problem with their Huawei phone or tablet is Huawei’s pre-installed Support App. The Support App has a variety of fast and practical functions such as smart diagnosis and inquiry of rights, enabling it to troubleshoot potential issues by providing Huawei fans with a scenario-based solution.

Huawei customers are also welcome to get in touch with Huawei on any of the following channels during lockdown:

• Huawei consumer service hotline: 086 086 1111 (Hours are now 8am to 5pm, but the hotline will resume to being accessible 24/7 once the shutdown is over)
• Online chat: https://consumer.huawei.com/za/support/
• Email support:mobile.za@huawei.com
• Whatsapp: +27614601111 or Scan