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By Mandy Duncan, Aruba Country Manager South Africa

In our IOT-driven world, a seamless user experience is non-negotiable. It is clear that South African organisations have scaled up their IT investments in best available wired and wireless IT infrastructure. However, employees and customers are still encountering challenges with complaints like “the Internet is down”, “these apps aren’t working,” or “the POS device is slow today.” The end result is frustrated customers, lower productivity, and lost revenue.

So why does this still happen? It’s because traditional network monitoring systems can see how networks are performing from the inside. However, they can’t see how end-users are actually experiencing mission critical business applications that are often in the cloud and can be affected by a number of things, such as RF conditions, LAN services, captive portals, WAN routing, application availability and many more.

As enterprises make the leap to digitally transform, there must be a strong focus on how to create a great digital user experience, which ultimately can make or break the success of digital endeavours. Every digital interaction should be seamless, convenient and hassle-free for the end-user as possible, whether you are a guest at a hotel or an employee returning to the office.

With Aruba User Experience Insight (UXI) organisations have one of most impactful ways to manage their end-user experience and ensure their IT investment is delivering the outcomes that employees and customers expect. 

Real-time network visibility for real-time troubleshooting

UXI sensors enable organisations to operate their network with the most complete view, combining their infrastructure perspective and end users’ experience perspective, diagnosing and remediating problems that may impact their bottom line.

UXI acts as a 24/7 remote client, onboarding and testing networks, services and apps. Real-time actionable alerts enable data-driven decisions to areas that need attention. In fact, UXI can help diagnose, troubleshoot and even detect anomalies before clients feel any impact. The UXI solution operates independently from the edge of the network to the core and becomes a reliable source to understanding users experience regardless of the network infrastructure.

AI-Powered Incident Detection

Excelling at user experience requires a forward-thinking approach to technology, the Aruba UXI team is constantly innovating and rolling out new features to equip organisations with the tools needed to overcome challenges. The latest feature release includes enhanced Incident Detection, where IT teams are provided near real-time insights for priority services that require attention, such as load times, application performance and outages.

The result is a proactive solution that enhances IT's ability to improve the user experience on the network while delivering the 24x7 visibility the business network needs. This enables rapid identification of the critical issues happening on the network, reducing alert fatigue and improving turnaround time.

Aruba UXI Agent for Zebra

An additional new feature is the Aruba UXI agent for Zebra which provides in-depth insights into roaming performance and voice call quality, helping IT teams understand the root cause of issues affecting roaming and SIP calls. The agent gets the precise location of the issue affecting Zebra devices using 802.11mc. When used with Aruba Central, the UXI dashboard highlights the issue on the floor map of the facility.

The UXI agent continuously performs passive testing of network and application performance even when the Zebra device is not actively being used, whenever issues are detected the UXI agent goes into a triage mode to identify the root cause of the issue.

It is essential for organisations to understand that the end-user experience is a key step in their overall digital transformation. Digital transformation offers organisations an opportunity to enhance their services and delivers on customers' expectations of a seamless experience regardless of channel or place.