Just like books, contact centres will never go out of style
By Industry Contributor 11 October 2023Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >
Cisco global study reveals SA demand for managed services is growing
By Staff Writer 4 October 2023A global study commissioned by Cisco and conducted by Canalys shows that South Africa’s IT channel partners increased managed services revenue in 2022 with a year-on-year growth rate of 17.7%, delivering services valued at... FULL STORY >
CareerBox and BPO offer an Answer to the Scourge of Unemployment
By Ryan Noik 22 September 2023A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >
From disaster to digital resilience: The facts about safeguarding essential business data against emerging threats
By Industry Contributor 12 September 2023By Aslam Tajbhai, Solutions Architect at DMP South Africa FULL STORY >
How the correct use of artificial intelligence brings value to a CX strategy
By Industry Contributor 4 September 2023By Neville Quinton, Practice Lead - CX & Specialised Solutions, at Altron Systems Integration FULL STORY >
Could ChatGPT be the learning transformation catalyst that educators have been waiting for?
By Industry Contributor 1 September 2023By Prof Yudhvir Seetharam, Head of Analytics, Insights and Research at FNB Commercial FULL STORY >
Security in a hybrid work era: Why a secure hybrid work solution is the future
By Industry Contributor 30 August 2023By Donovan Couve, Business Practice Lead Comstor Cisco, Westcon-Comstor Southern Africa FULL STORY >
Dopamine, deception and data: the hidden dangers of social media
By Industry Contributor 25 August 2023By Anna Collard, SVP Content Strategy & Evangelist at KnowBe4 AFRICA FULL STORY >
Intelligent businesses see the value of a diverse workforce
By Industry Contributor 23 August 2023By Valencia Risaba, Chief Corporate Affairs Officer, Liquid Intelligent Technologies SA FULL STORY >
Dedication, innovation, and education: The recipe for Africa’s digital prosperity
By Industry Contributor 27 July 2023Hani Raad, Managing Director for Sub-Saharan Africa at Cisco, explains how Africa could be a leading light for the rest of the world. FULL STORY >
South African consumers embrace a shift towards A ‘Smarter’ Digital Life, with sustainability and security as top priorities
By Ryan Noik 25 July 2023Cisco has published the findings of the Global Broadband Survey, a comprehensive study on the global state of connectivity, and it has revealed some fascinating... FULL STORY >
SA solution recognised by Gartner
By Press Release 25 July 2023Specialist software engineering company MIP Holdings, which focuses on creating and delivering bespoke solutions for financial services organisations, has been featured in Gartner’s latest Market Guide for Life Policy Admin Systems, EMEA. FULL STORY >
Q&A with Stephen Spling Aspeling on his new book The Essence of Dreams
By Staff Writer 24 July 2023Stephen 'Spling' Aspeling has been informing/entertaining us through his movie reviews for more than 16 years. Now, with his new book The Essence of Dreams: An Anthology of Film Reviews launching, we caught up with him to... FULL STORY >
Why zero trust helps unlock security resilience
By Industry Contributor 13 July 2023By Richard Archdeacon, Security Advisory CISO for the EMEAR region at Cisco FULL STORY >
How to make generative AI boring – and productive
By Industry Contributor 7 July 2023As South African companies increasingly explore generative AI projects, they may well find productive applications of the technology are less exciting than the hype suggests. Kumi Chetty from HPE South Africa explains. FULL STORY >
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