Vodacom Business, in partnership with Anani Technologies and Unisa, has launched a call centre designed to respond to the country's severe unemployment crisis. FULL STORY >

By Callan Abrahams, Principal AI Consultant, iOCO FULL STORY >

Andre Olivier from Borwood Group explains why the tech stack is as crucial as call centre service level agreements when it comes to business process outsourcing FULL STORY >

Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >

As the recent floods in KwaZulu-Natal have so starkly demonstrated, climate change is not a problem that is waiting to happen, but is happening right now, often with dire consequences. It also calls for companies to innovate with... FULL STORY >

Republic of Gamers and Mettlestate are back for the next iteration of the ROG Invitational. This time around, the tournament will feature the latest installment of the Call of Duty franchise, Call of Duty: Vanguard. FULL STORY >

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

What is digital pollution and how can we reduce our impact? Julien Fouriot, Sales Director for Africa, Crosscall provides 5 top tips to reduce your digital impact. FULL STORY >

Cisco has announced it is now hosting a record eight billion calls monthly across its cloud calling platforms. FULL STORY >

Crosscall’s Julien Fouriot tackles the issue of what needs to be done to bounce back better from the pandemic. FULL STORY >

Rugged mobile devices manufacturer, Crosscall, has confirmed that it ranks number one in the smartphone category in the global Repairability Index. The Index aims to measure and enforce the anti-waste law aimed to drive a circular... FULL STORY >

Crosscall has confirmed that it has won a bid to supply the French National Gendarme and National Police with mobile devices that meet their intense usage requirements. FULL STORY >

Crosscall steps closer to fulfilling its African growth ambitions by signing a distribution agreement with Kemtek. This agreement will see Crosscall’s range of durable mobile phones and accessories available to Kemtek’s more than 700 South... FULL STORY >

CROSSCALL unveils three new accessories equipped with X-LINKTM technology: the X-DOCK, the X-CAR Pro and the X-RIDE. FULL STORY >

By Julien Fouriot, Director Africa of Crosscall. FULL STORY >