Merchants launches cloud-based customer experience platform powered by Avaya
By Staff Writer 4 April 2022New multi-channel customer experience platform launched to enable local businesses to meet the ever-evolving needs of their customers. FULL STORY >
Community approach key to driving fibre adoption in lower-income areas
By Industry Contributor 14 March 2022By Brink van Zyl, Online Experience Consultant at Vox FULL STORY >
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Transforming customer experience in the financial services sector
By Industry Contributor 8 March 2022By James Bayhack, Sub-Saharan Africa Director at CM.com FULL STORY >
A Seismic Shift in Driving Modern Employee Experiences
By Industry Contributor 16 February 2022PC-as-a-Service (PCaaS) is reshaping organisations and proving to be a boon to companies, both large and small. Haidi Nossair from Dell Technologies explains. FULL STORY >
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Seamless communication is key to CX: Here is what it should look like
By Industry Contributor 24 January 2022By Brent Haumann, Managing Director, Striata FULL STORY >
Traka launches inaugural Experience Centres in Australia and South Africa
By Staff Writer 9 November 2021Today Traka launched its inaugural Experience Centres in Australia and South Africa in a bid to drive continuous collaboration and innovation. FULL STORY >
Digital first-impressions matter A LOT... So how are you treating your new customers?
By Industry Contributor 14 October 2021By Brent Haumann, Managing Director, Striata FULL STORY >
What is a digital experience platform and what does it mean for Africa?
By Industry Contributor 2 February 2021What is a digital experience platform and what does it mean for Africa? FULL STORY >
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Get connected with your customer in 2021, or else...
By Industry Contributor 22 January 2021The world has changed. The customer has changed. Have you? FULL STORY >
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Industry Opinion: Customer privacy is part of the experience and is critical to build trust
By Industry Contributor 5 October 2020Paula Sartini, founder and CEO at BrandQuantum International, explains the implications of customer privacy for marketing departments. FULL STORY >
These are the Top Digital Experience Trends for 2020 according to Gartner
By Staff Writer 1 November 2019After exploring the top strategic technology trends that organisations need to explore in 2020, tech research firm Gartner has now identified nine digital experience trends that organisations need to look at for next... FULL STORY >
SAS Analytics Experience Part 3: Desan Naidoo interview - Analytics for South Africa
By Ryan Noik 29 October 2019Desan Naidoo, the VP of SAS in South Africa, explains the relevance of analytics to South Africa, and what our number one use case for the technology is. FULL STORY >
SAS Analytics Experience Part 2: Digital transformation made real
By Ryan Noik 28 October 2019Companies need to digitally transform not only to stay relevant, but also to realise the potentials that emerging technologies afford. That was a prevailing message at the recent SAS Analytics Experience, held in Milan, Italy. FULL STORY >
SAS Analytics Experience Part 1: Bringing analytics to life
By Ryan Noik 25 October 2019The SAS’ Analytics Experience held in Milan this week kicked off with a no holds barred view of the role data and analytics plays in everything from augmenting fashion to treating cancer. FULL STORY >
Opinion - Connect the data and the dots to deliver exceptional experiences for customers
By Industry Contributor 18 January 2019Shawn Sipman, Oracle Customer Experience Strategy Lead Africa, elaborates on keeping customers in today's world. FULL STORY >
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