Interactive Intelligence Group Inc. unified communications and collaboration, is hosting a free Web event titled, “Six Top Challenges of Deploying a Multichannel Contact Centre and... FULL STORY >

Interactive Intelligence Group Inc has received the Ventana Research 2015 Technology Innovation Award in the Contact Centre category FULL STORY >

Interactive Intelligence Group Inc., a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan’s 2015... FULL STORY >

Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >

Intel Corporation introduced the 6th Generation Intel Core processor family, the company’s best processors ever. FULL STORY >

The theme for Women’s Month 2015 is ‘Women United in Moving South Africa Forward’ FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

The concept of the ‘smart city’ is growing in popularity as more and more connected technologies emerge. FULL STORY >

In an effort to address user concerns on its social media platform, Twitter has begun denying access to Tweeted jokes that are reported as infringing on copyright. FULL STORY >

For some cup-to-bean coffee is still the business, and for them the Philips Saeco Intelia Evo will be the real deal. FULL STORY >

In a climate of economic volatility, changing consumers, and globalised competition, small to medium-sized enterprises (SMEs) perhaps need access to accurate, actionable business insight even more than bigger enterprises... FULL STORY >

Helderberg Retirement Village, on the gentle slopes of the Helderberg Mountain in Somerset West, was recognised as the World’s Best International Retirement Village for... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >