Are machines the contact centre agents of the future?
By Staff Writer 24 February 2015Artificial Intelligence is not yet a reality but very smart computers are. FULL STORY >
A Contact Centre Crystal Ball
By Staff Writer 16 September 2014Marrying the analyses of service, cost, revenue, and now, customer experience FULL STORY >
Pinnacle Africa announces local availability for new Intel i7 Haswell-E processor
By Robin-Leigh Chetty 1 September 2014Local ICT distributor Pinnacle Africa proudly showcased the latest high-end desktop processor from Intel, the i7 Haswell-E, available in three performance grades. FULL STORY >
Geek News Highlights - The Return on Investment Edition
By Robin-Leigh Chetty 27 August 2014This week's Geek News Highlights proves that good things come to those who wait, with an original issue of Action Comics #1 from 1938 selling for $3.2 million, Humble Bundle offering up more exclusives and NASA discovering water clouds on... FULL STORY >
Intel teams up with SA University students to create innovative solutions
By Robin-Leigh Chetty 25 June 2014Intel has announced that the University of Johannesburg and University of Cape Town will receive their Galileo Boards to develop locally relevant and innovative technological solutions. FULL STORY >
Interactive Intelligence launches Customer Experience Makeover contest
By Staff Writer 11 March 2014Contest open to contact centres worldwide for a no-charge makeover of their technologies, equipment and workplace environment. FULL STORY >
The power of analytics
By Staff Writer 5 March 2014Within any industry, understanding the needs of your customer is of the utmost importance, and in no industry is this more relevant than the retail sector. FULL STORY >
IHS - Global processor market on track for growth in 2013
By Hanleigh Daniels 14 November 2013The global processor market is set to deliver year-on-year shipment growth overall, thanks to healthy mobile device segments. FULL STORY >
Apple unveils new MacBook Pro, launches Mac OS X Mavericks
By Hanleigh Daniels 23 October 2013Apple announces its new MacBook Pro that boasts Intel’s latest Core i processors plus makes the newest edition of Mac OS X dubbed Mavericks available for download. FULL STORY >
Intel touts new hope for PC sector
By Ryan Noik 7 October 2013Could Intel’s new Haswell processor, newly launched into the local market, spell a revival for the PC sector? FULL STORY >
Gaming News Round-up - The rAge Edition
By Ryan Noik 4 October 2013This week in the Gaming News Round-up: It is all about rAge this week, which played host to some tantalising games and more than a few hardware high notes as well. FULL STORY >
Microsoft lifts lid on Surface 2, Surface Pro 2
By Hanleigh Daniels 25 September 2013Microsoft reveals its second generation Surface tablet devices powered by Windows RT 8.1 and Windows 8.1 Pro. FULL STORY >
Computing news in September
By Ryan Noik 23 September 2013While computing in general is undergoing a transition, there are still some familiar, new, and exciting developments in the arena this month nonetheless, from ultrabooks and OS upgrades to wearable computing. FULL STORY >
Intel unveils 22nm Bay Trail Atom SoC range for tablets
By Hanleigh Daniels 12 September 2013Intel launches its new multi-core, low-power Atom SoC series for tablets and other mobile devices dubbed Bay Trail. FULL STORY >
Smartphones still driving mobile phone shipments - ABI Research
By Hanleigh Daniels 29 July 2013ABI Research’s latest research reveals that Samsung and Apple successfully managed to fend off the threat of low-cost smartphone vendors for yet another quarter. FULL STORY >
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