Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >

Intel Corporation introduced the 6th Generation Intel Core processor family, the company’s best processors ever. FULL STORY >

The theme for Women’s Month 2015 is ‘Women United in Moving South Africa Forward’ FULL STORY >

Interactive Intelligence Group Inc has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution 2015-16 report. FULL STORY >

There is no doubt that omnichannel matters for contact centres today. FULL STORY >

The concept of the ‘smart city’ is growing in popularity as more and more connected technologies emerge. FULL STORY >

In an effort to address user concerns on its social media platform, Twitter has begun denying access to Tweeted jokes that are reported as infringing on copyright. FULL STORY >

For some cup-to-bean coffee is still the business, and for them the Philips Saeco Intelia Evo will be the real deal. FULL STORY >

In a climate of economic volatility, changing consumers, and globalised competition, small to medium-sized enterprises (SMEs) perhaps need access to accurate, actionable business insight even more than bigger enterprises... FULL STORY >

Helderberg Retirement Village, on the gentle slopes of the Helderberg Mountain in Somerset West, was recognised as the World’s Best International Retirement Village for... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

With large corporates and SMEs the clear focus, HP launches its newest range of Laserjet printers, all of which include their latest JetIntelligence technology. FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Mohammed Fareed, Software and Service Group business development manager at Intel South Africa talks about how Moore's Law has impacted the evolution of PC processors. FULL STORY >