Top CX trends for CIOs to Watch
By Staff Writer 3 March 2020Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >
Turn.io launches behaviour change chat platform for social impact
By Staff Writer 25 October 2019Against the background of an increased focus on the role of technology to solve some of the world’s biggest challenges, today sees the launch of Turn.io a product that leverages messaging platforms for social impact FULL STORY >
Google hitting pause on the development of Allo
By Robin-Leigh Chetty 20 April 2018The company's messaging app isn't coming to an end, but Google is putting a hold on its development. FULL STORY >
Latest iOS bug can crash iPhones and disable access to apps
By Robin-Leigh Chetty 16 February 2018A new bug has been discovered in iOS 11 that allows users to send a character that prohibits access to messaging apps and shuts down iPhones. FULL STORY >
Slack raises new round of funding with a $5.1 Billion valuation from SoftBank
By Robin-Leigh Chetty 18 September 2017The workplace collaboration platform shows no signs of slowing down as SoftBank closes an estimated $250 million round of funding, valuing Slack at $5 billion in the process. FULL STORY >
Twitter is reportedly working on tweetstorm feature
By Robin-Leigh Chetty 11 September 2017The feature remains hidden for now, but could be headed for public testing soon. FULL STORY >
WhatsApp hits the one billion daily active users milestone
By Robin-Leigh Chetty 27 July 2017The instant messaging platform surpasses a significant mark, but what's next? FULL STORY >
Amazon said to have a messaging app on the way
By Robin-Leigh Chetty 17 July 2017The online retailer is reportedly taking to the world of messaging, with an app rumoured to be on the way. Perhaps another means of buying things online? FULL STORY >
Facebook rolls out Messenger Lite to 132 additional countries
By Robin-Leigh Chetty 28 April 2017The scaled down version of Facebook's Messenger app is now making its way to a further 132 countries. FULL STORY >
2017 - the arrival of AI and IM in the contact centre
By Press Release 9 February 2017Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience says Nicholas O'Connor, strategic business development consultant at hi.guru. FULL STORY >
WhatsApp launches video calling for iOS, Android and Windows Phone devices
By Robin-Leigh Chetty 15 November 2016A long awaited feature. Now video calling is a thing on WhatsApp. FULL STORY >
WhatsApp reportedly does not fully remove deleted chats
By Robin-Leigh Chetty 29 July 2016According to iOS researcher Jonathan Zdziarski the Instant Messaging app's software retains and stores forensic traces of deleted chats. FULL STORY >
Twitter's recent Emoji map makes for interesting viewing
By Robin-Leigh Chetty 20 July 2016With World Emoji Day this past Sunday, Twitter has released a global map detailing what emoji are most used by which country. FULL STORY >
WhatsApp surpasses 100 million calls per day milestone
By Robin-Leigh Chetty 24 June 2016Not simply an instant messaging tool, WhatsApp also facilitates a number of phone calls too, recently passing the 100 million call per day mark. FULL STORY >
WhatsApp releases new desktop app for Windows and OS X
By Robin-Leigh Chetty 11 May 2016WhatsApp introduces a new desktop app for users. It will work on any computer sporting Windows 8 and up, or Mac OS 10.9 and better. FULL STORY >
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