In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

Designed to fill any room in your home with bellowing sound, Bang & Olufsen's Beoplay M5 speaker is big on bass and price. FULL STORY >

Huawei has unveiled its Global OpenLab Program in South Africa at its flagship event, the Huawei Eco-Connect Conference, held in Sandton this week. FULL STORY >

Security must be automated and integrated to keep up with the fast-changing, ever-growing risk of cybercrime, says Fortinet's country manager, Paul Williams. FULL STORY >

Titled Apollo, Chinese company Baidu's self-driving car platform is being released freely to developers. FULL STORY >

Amassing 27 million views to date, we dissect each frame of The Last Jedi's teaser trailer to uncover five possible details for the next Star Wars film. FULL STORY >

Recently discontinued in the States, the Nintendo NES Classic is now retailing for upwards of $400 on eBay. FULL STORY >

For a bit of a different perspective on the challenges and opportunities that technology brings to the financial sector, TechSmart Business sat down with Deon Katz, the head of Investec Private Bank. FULL STORY >

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

Nathan Drake may not be in the mix, but Naughty Dog's spin-off from the Uncharted franchise, Lost Legacy, looks equally as good. FULL STORY >

We've seen the pics, but a teaser trailer has arrived for Thor: Ragnarok showcasing many of the key players. FULL STORY >

The proliferation of Internet of Things endpoints, including smart appliances and wearables, is presenting a significant threat to organisations, says Fortinet. FULL STORY >

Ransomware has emerged as the most serious malware threat of the 21st century, with criminals projected to extort billions from their victims in 2017. FULL STORY >

Wireless networks have traditionally been viewed and managed as an ‘add-on’ to the corporate network, but new security threats demand that they now be integrated into the heart of the enterprise, says Fortinet. FULL STORY >

Canon, world leader in imaging solutions, has today announced the latest devices to join its popular range of i-SENSYS printers and MFPs. FULL STORY >