Under development for the past five years, Amazon Go is now a reality and brings no cashiers or queues to the convenience store experience. FULL STORY >

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

All banks in South Africa have self-service facilities where customers can do their banking online and go into their accounts to check their balances and debit orders FULL STORY >

Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >