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The Tipping Point of Customer Interaction

By Press Release 12 April 2017

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

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Amazon makes it free for developers to build and host most Alexa skills using AWS

By Press Release 27 March 2017

In contribution to overcoming this skills gap, Amazon recently announced a new program that will make it free for tens of thousands of Alexa developers to build and host most Alexa skills using Amazon Web Services... FULL STORY >

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Transforming the call centre with social media

By Press Release 16 March 2017

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

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Customer Service – are self-service channels right for your business?

By Press Release 7 March 2017

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

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AWS announces Amazon Chime

By Press Release 14 February 2017

New unified communications service delivers frustration-free meetings with exceptional video and audio quality. Brooks Brothers, Level 3, and Vonage among the early users and partners. FULL STORY >

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Poor customer service is costing companies billions

By Press Release 10 February 2017

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

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Netflix has a Castlevania TV series on the way

By Robin-Leigh Chetty 9 February 2017

Whether it is animated or live action is unknown for now, but the Belmont family will be fighting vampires on Netflix later this year. FULL STORY >

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Next-generation robots will guarantee a workplace revolution

By Press Release 6 February 2017

Orange Business Services’ CTO, Mark McCallum, looks into robotic technologies and how these are changing the workplace, and will continue to do so in future. FULL STORY >

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Apple's Q1 2017 saw more iPhones sold than ever before

By Robin-Leigh Chetty 1 February 2017

Breaking multiple records in the process, Apple has one of its best quarters ever. FULL STORY >

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Eseye achieves AWS IoT competency status

By Press Release 30 November 2016

Among the first to receive this designation for delivering effective solutions and providing deep expertise in IoT. FULL STORY >

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Top tips for protecting your business from cybersecurity threats

By Press Release 17 November 2016

Mark McCallum, CTO at Orange Business Services, explains how building multilayered security protects data and infrastructure, while keeping businesses competitive in a digital world. FULL STORY >

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The importance of people change management when implementing an ITSM project

By Press Release 15 November 2016

By Edward Carbutt, Executive Director at Marval Africa FULL STORY >

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Huawei partners with DTPS for their SA seeds for the future programme

By Press Release 7 November 2016

Leading ICT Solutions provider, Huawei, today celebrated the send-off ceremony of their first Seeds for the Future students from South Africa, in partnership with the Department of Telecommunication’s and Postal Services... FULL STORY >

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Cell C solidifies customer promise with Ask Afrika Orange Index Awards

By Press Release 3 November 2016

Cell C’s focus on excellent customer care has delivered several accolades over the last year, proving that this focus is paying off not only to Cell C but also its customer base. Winning two awards at the Ask Afrika Orange... FULL STORY >

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Innovation in financial services – a critical strategic enabler

By Press Release 31 October 2016

Innovation is one of the most desired strategic enablers for modern-day businesses, explains Nicolaas Kruger, group CEO at MMI Holdings. FULL STORY >

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