The program helps MSPs to address the growing demand for IT security services and enables them to attract new customers in the SMB markets, while satisfying existing customers looking to... FULL STORY >

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

In contribution to overcoming this skills gap, Amazon recently announced a new program that will make it free for tens of thousands of Alexa developers to build and host most Alexa skills using Amazon Web Services... FULL STORY >

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

New unified communications service delivers frustration-free meetings with exceptional video and audio quality. Brooks Brothers, Level 3, and Vonage among the early users and partners. FULL STORY >

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

Whether it is animated or live action is unknown for now, but the Belmont family will be fighting vampires on Netflix later this year. FULL STORY >

Orange Business Services’ CTO, Mark McCallum, looks into robotic technologies and how these are changing the workplace, and will continue to do so in future. FULL STORY >

Breaking multiple records in the process, Apple has one of its best quarters ever. FULL STORY >

Among the first to receive this designation for delivering effective solutions and providing deep expertise in IoT. FULL STORY >

Mark McCallum, CTO at Orange Business Services, explains how building multilayered security protects data and infrastructure, while keeping businesses competitive in a digital world. FULL STORY >

By Edward Carbutt, Executive Director at Marval Africa FULL STORY >

Leading ICT Solutions provider, Huawei, today celebrated the send-off ceremony of their first Seeds for the Future students from South Africa, in partnership with the Department of Telecommunication’s and Postal Services... FULL STORY >