As organisations are under increasing pressure to deliver fast, efficient and accurate service, Robotic Process Automation is one of the ways they can improve accuracy and respond more quickly to help meet customer expectations, says Verint. FULL STORY >

Drought and scarcity of water create strong call for innovative solutions built on technology, says Lawrence Kandaswami, managing director, SAP South Africa. FULL STORY >

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

Today, everybody is ‘talking’ digital. Any organisation not on the path of digital transformation will face the very real possibility of being ‘left behind’ in what can be considered a very volatile business... FULL STORY >

Sage Summit Tour in Africa and Middle East highlighted how business builders are moving closer to a future where accounting and admin is invisible. FULL STORY >

Sage Summit Tour in South Africa showcases cloud solutions to power businesses from small start-ups to large enterprises into the digital future. FULL STORY >

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

In Part 1 we looked at two of the key impacts of fast technology change, and I ended by suggesting that best practice no longer works. Here's why... FULL STORY >

Following the Budget Speech yesterday, Anton van Heerden, MD and EVP at Sage Africa and Middle East, unpacks what it means for small businesses in SA. FULL STORY >

That innovation is important and necessary for survival goes without saying. While there is no universal solution for organisations looking to improve their ability to generate, develop, and disseminate new ideas, some... FULL STORY >

The 8th annual event will showcase the latest technologies designed with Africa in mind. FULL STORY >

A critical part of getting the most value out of a company’s data lies in the ability to identify trends and act upon them swiftly. Neil Herbert, director of Analytics & Insight at SAP, identifies the top 5 trends in... FULL STORY >

Companies are faced with contradictions on a daily basis – consumers wanting to receive that amazing offer, but not willing to hand over personal information. We like to use Google Maps, but get uncomfortable about Google knowing exactly where... FULL STORY >

In the last installment of Dell EMC’s Flash series, fundamental change is the topic in the spotlight. FULL STORY >

Eoghan O'Donoghue, the consultant advisor in Dell EMC’s Executive Briefing Program, has some frank words for vendors on the need for listening, and not just selling. FULL STORY >