By Martie De Beer, Executive: Contact Centre, Telviva FULL STORY >

In 2023 Continental supplied tyres to all ten of the world's highest-volume manufacturers of fully electric vehicles for the first time. FULL STORY >

Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >

Leading Durban-based contact centre, CCI stole the show at the recent BPESA awards, walking away with more accolades than any other business, showing the power of the South African youth. FULL STORY >

Cees de Jong, the CEO of ContactCenter4ALL, explains how the enterprise comms platform can provide the springboard for South African digital service capabilities in 2022 and beyond. FULL STORY >

POPIA is good, but a lack of understanding of POPIA often results in overengineering data processes which in turn is bad for business, writes Jason Shedden Chief Operating Officer at Contactable. FULL STORY >

Adoozy has launched South Africa's first contactless power bank rental network, bringing a much-needed solution to the African market where the need for consumers to transact and connect on-the-go is becoming a necessity. FULL STORY >

By Sizo Nkosi, Partnerships Manager for MNOs at Infobip FULL STORY >

It’s time to use the data, the insights and the analytics to see inside customer minds. Wynand Smit, CEO of INOVO, digs down into conversations to find the nuggets of information. FULL STORY >

FNB clients processed in excess of R4.2 billion in contactless payments via smart devices. FULL STORY >

Over 1.3 billion transactions processed last year highlight an important retail trend that must be supported. Xlink's Tony Smallwood explains why. FULL STORY >

Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >

Helping keep track of all these implementations, the backbone of the systems are barcodes - unique, encoded sequences of numbers and characters that are ideal for tracking and tracing. FULL STORY >

FNB notes the Covid-19 pandemic is helping to fuel the adoption of contactless payments such as smart device payments, QR Code (Scan to Pay) and ‘Tap to Pay’ whilst reliance on cash declines yearly. FULL STORY >

The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >