For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out their brick and mortar competitors on price, gaining a... FULL STORY >

Aspect Software encourages contact centres to utilise their analytics to extract key information and data FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Aspect Software warns that organisations could be losing millions in debt collection if their contact centre isn’t working efficiently FULL STORY >

Small business owners must realise that first customer contact has significant influence on customer acquisition and retention. The business telephony system is therefore the lifeblood of one's business, one needs to ensure it is efficient. FULL STORY >

In this week’s GNR - New DLC available for Alien:Isolation, Dying Light developers tease new enhancements and more Rise of the Tomb Raider details. FULL STORY >

Wearable technology may be in vogue at the moment, and now Google has announced a new project which takes the technology to another level - smart contact lenses. FULL STORY >

The National Security Agency, it has been revealed, has been garnering contacts from webmail and instant messaging services globally. FULL STORY >