App over-dependence ‘the lazy way to modernise business’
By Staff Writer 18 October 2024Trying to improve customer engagement and modernise processes using mobile apps is not always the right way to go – in fact, it might be argued that apps are the ‘lazy way’ to digitise business. FULL STORY >
Can AI help change how businesses view customer service emails?
By Industry Contributor 8 July 2024By Ryan Falkenberg, Co-CEO, CLEVVA FULL STORY >
What makes Africans excel at customer service
By Staff Writer 28 May 2024Corporate brands seeking high-quality offshore Business Process Outsourcing (BPO) services are rightfully looking towards Africa as the next centre of excellence in this highly competitive global sector. Peter Andrew from CCI SA explains. FULL STORY >
Banks must embrace next-generation solutions to meet customer demand for a data-driven journey
By Industry Contributor 11 April 2024By Dean Baker, Squad Lead, BFSI from Infobip FULL STORY >
Data from Infobip shows impact of conversational customer experiences and GenAI in 2023
By Press Release 28 March 2024New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >
Experian report explores the impact of AI on Customer Experience
By Staff Writer 6 March 2024The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >
Building trust amidst suspicion: The impact of AI on business and society
By Industry Contributor 20 December 2023By Wayne Toms, CEO of Ghostdraft FULL STORY >
Vodacom Business unpacks how it is driving customer experience and innovative partnerships
By Staff Writer 2 August 2023Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >
Driving sales and engagement through intelligent point of sale
By Industry Contributor 14 June 2023Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, explains Gareth Corbishley, Commercial Lead at Halo Dot. FULL STORY >
Customer engagement for business growth in 2023
By Industry Contributor 2 February 2023By Ross Sibbald, Commercial Director, Tilte FULL STORY >
Give your sales team the right intelligence at the right time
By Industry Contributor 24 November 2022By David Steyn, Business Manager: Customer Engagement at Decision Inc. South Africa FULL STORY >
Strong 4G networks still key for Africa, with fixed wireless access NB for 5G future
By Staff Writer 14 November 2022The continued implementation of strong 4G and LTE networks remains a priority for African countries, even with the expansion of 5G on the continent. FULL STORY >
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As technology accelerates so do your customers' expectations
By Industry Contributor 4 November 2022By Brent Haumann, Managing Director, Tilte FULL STORY >
Avaya partners with Startek to support global businesses through packaged CX offering
By Staff Writer 13 October 2022A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >
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Employee branding is a critical component of the customer experience
By Industry Contributor 14 September 2022Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >
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