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Data from Infobip shows impact of conversational customer experiences and GenAI in 2023

By Press Release 28 March 2024

New research from global cloud communications platform Infobip reveals how conversational customer experiences and generative AI developments have created a long-lasting impact for how people and brands... FULL STORY >

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Experian report explores the impact of AI on Customer Experience

By Staff Writer 6 March 2024

The latest report from Experian details explores how AI is turbocharging the ability to provide a high-quality digital customer experience. FULL STORY >

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Building trust amidst suspicion: The impact of AI on business and society

By Industry Contributor 20 December 2023

By Wayne Toms, CEO of Ghostdraft FULL STORY >

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Vodacom Business unpacks how it is driving customer experience and innovative partnerships

By Staff Writer 2 August 2023

Peter Malebye, Chief of Sales at Vodacom Business unpacks the company's focus on core measures, customer experience, and the exciting partnerships being built throughout the African continent. FULL STORY >

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Driving sales and engagement through intelligent point of sale

By Industry Contributor 14 June 2023

Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, explains Gareth Corbishley, Commercial Lead at Halo Dot. FULL STORY >

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Customer engagement for business growth in 2023

By Industry Contributor 2 February 2023

By Ross Sibbald, Commercial Director, Tilte FULL STORY >

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Give your sales team the right intelligence at the right time

By Industry Contributor 24 November 2022

By David Steyn, Business Manager: Customer Engagement at Decision Inc. South Africa FULL STORY >

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Strong 4G networks still key for Africa, with fixed wireless access NB for 5G future

By Staff Writer 14 November 2022

The continued implementation of strong 4G and LTE networks remains a priority for African countries, even with the expansion of 5G on the continent. FULL STORY >

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As technology accelerates so do your customers' expectations

By Industry Contributor 4 November 2022

By Brent Haumann, Managing Director, Tilte FULL STORY >

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Avaya partners with Startek to support global businesses through packaged CX offering

By Staff Writer 13 October 2022

A newly announced collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage, subscription-based service. FULL STORY >

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Employee branding is a critical component of the customer experience

By Industry Contributor 14 September 2022

Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers. FULL STORY >

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The 2022 holiday planning guide for retailers

By Industry Contributor 1 September 2022

By Zuko Mdwaba, Area Vice President, Salesforce South Africa FULL STORY >

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Opinion - How embracing digital technology can help small businesses to attract and retain customers

By Industry Contributor 15 August 2022

By Colin Timmis, Xero South Africa Country Manager FULL STORY >

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The contact centre agent of the future

By Industry Contributor 29 July 2022

Marthle du Plessis from PwC explains the critical importance of offering great customer experience, and why experience consultants are the future. FULL STORY >

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The Future of Data In The Financial Sector

By Industry Contributor 29 June 2022

Big Data is vital in helping the financial sector optimise their personalised services to meet customers’ evolving demands. Takalane Khashane, the MD for Iron Mountain South Africa explains. FULL STORY >

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