Measurement and testing is rapidly becoming a standard requirement; however it is meaningless if we don’t understand how to apply the results and all we end up with is raw data without any meaningful application of it, says Jason Steele, Web... FULL STORY >

Wynand Smit, CEO of INOVO, looks at how the use of data analysis can yield a better customer experience. FULL STORY >

If Internet of Things (IoT) technology is used in the right way, retailers can build a competitor differentiation and bring shoppers back into their stores. HPE Aruba's Pieter Engelbrech explains. FULL STORY >

A business model with a customer centric approach identifies business leaders that never stop striving for perfection. As such Avis, South Africa’s leading car rental company, places customer satisfaction at the heart of the... FULL STORY >

“Customer service”- for many that rhymes with contradictions like “military intelligence”, “jumbo shrimp”, or “deafening silence”. But customer service shouldn’t be- and will no longer be- two words that don’t go well... FULL STORY >

This year, 24 November kicks off the holiday season shopping frenzy, as consumers hunt for bargains on Christmas gifts and stock up on holiday essentials and consumables for the year ahead. Viresh Harduth of Sage... FULL STORY >

an Kühn, head of Business Services at INOVO, offers some tips to better guarantee customer service levels for your business. FULL STORY >

NetApp has announced that it now delivers an insight-driven digital customer experience that is informed by its deep knowledge base, predictive analytics, proactive support, and cognitive computing. FULL STORY >

Josephine Brimble, Principle Application engineer at INOVO, looks at three effective ways businesses can better deliver on the high standards of customer expectations. FULL STORY >

Richard Mullins, MD of Acceleration, shares his knowledge of how to extend that relationship beyond the sale. FULL STORY >

Wynand Smit, CEO of INOVO, details three ways businesses can trim the fat off their business and better deliver on growing customer expectations. FULL STORY >

Richard Mullins, MD of MEA at Acceleration goes into unpacks how important building a solid foundation is, when trying to create an exceptional customer experience. FULL STORY >

Avaya's MD highlights the five key steps that should be incorporated into your plan in order to create a successful and effective customer Journey Map. FULL STORY >

INOVO CEO, Wynand Smit, explains why speedy resolutions of customer complaints can help ensure their retention of service. FULL STORY >

In South Africa, most retailers are just beginning the digital journey, but they are keenly aware that if they are to stay competitive they will need to start with sophisticated wireless networks enabling them to understand and analyse customer behavior,... FULL STORY >