Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018. FULL STORY >

Against the background of an increased focus on the role of technology to solve some of the world’s biggest challenges, today sees the launch of Turn.io a product that leverages messaging platforms for social impact FULL STORY >

The company's messaging app isn't coming to an end, but Google is putting a hold on its development. FULL STORY >

A new bug has been discovered in iOS 11 that allows users to send a character that prohibits access to messaging apps and shuts down iPhones. FULL STORY >

The workplace collaboration platform shows no signs of slowing down as SoftBank closes an estimated $250 million round of funding, valuing Slack at $5 billion in the process. FULL STORY >

The feature remains hidden for now, but could be headed for public testing soon. FULL STORY >

The instant messaging platform surpasses a significant mark, but what's next? FULL STORY >

The online retailer is reportedly taking to the world of messaging, with an app rumoured to be on the way. Perhaps another means of buying things online? FULL STORY >

The scaled down version of Facebook's Messenger app is now making its way to a further 132 countries. FULL STORY >

Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience says Nicholas O'Connor, strategic business development consultant at hi.guru. FULL STORY >

A long awaited feature. Now video calling is a thing on WhatsApp. FULL STORY >

According to iOS researcher Jonathan Zdziarski the Instant Messaging app's software retains and stores forensic traces of deleted chats. FULL STORY >

With World Emoji Day this past Sunday, Twitter has released a global map detailing what emoji are most used by which country. FULL STORY >

Not simply an instant messaging tool, WhatsApp also facilitates a number of phone calls too, recently passing the 100 million call per day mark. FULL STORY >

WhatsApp introduces a new desktop app for users. It will work on any computer sporting Windows 8 and up, or Mac OS 10.9 and better. FULL STORY >