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Amazon's self-service Go convenience store set to launch in Seattle
By Robin-Leigh Chetty 22 January 2018Under development for the past five years, Amazon Go is now a reality and brings no cashiers or queues to the convenience store experience. FULL STORY >
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Customer Service – are self-service channels right for your business?
By Press Release 7 March 2017Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >
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Self-service – how to manage your voice or data contract
By Staff Writer 30 September 2015All banks in South Africa have self-service facilities where customers can do their banking online and go into their accounts to check their balances and debit orders FULL STORY >
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Economist Intelligence Unit study: self-service access to data increases sales success
By Staff Writer 10 September 2015Greater access to data, frequent use of analytic tools, and the adoption of data at higher levels of the organisation lead to better sales performance, according to the findings of a global study released by... FULL STORY >
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