Fix pain points for smarter customer service
By Press Release 21 April 2017In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >
Huawei launches authorised Network Academy with Wits University
By Press Release 21 April 2017Huawei and the University of the Witwatersrand (Wits) have announced the launch of the Huawei Authorised Information and Network Academy (HAINA) at the Huawei South Africa Eco-Connect Conference in Sandton this week. FULL STORY >
Huawei launches OpenLab in South Africa
By Press Release 21 April 2017Huawei has unveiled its Global OpenLab Program in South Africa at its flagship event, the Huawei Eco-Connect Conference, held in Sandton this week. FULL STORY >
KPMG: Setting course in a disrupted marketplace
By Press Release 20 April 2017There will be winners and losers in the digitally-enabled bank of the future. FULL STORY >
Beyond human intervention: information security must be automated
By Press Release 20 April 2017Security must be automated and integrated to keep up with the fast-changing, ever-growing risk of cybercrime, says Fortinet's country manager, Paul Williams. FULL STORY >
Mastercard unveils next generation Biometric Card
By Press Release 20 April 2017Mastercard today unveiled the next generation biometric card, combining chip technology with fingerprints to conveniently and safely verify the cardholder’s identity for in-store purchases. FULL STORY >
Deloitte CPO survey 2017: Cost, risk and digital are top priorities to improve growth in uncertain times
By Press Release 19 April 2017Uncertainty and growth ambitions are a constant focus in many organisations. As a result, reducing costs is the number one priority for 79% of procurement leaders, says Khutso Sekgota,... FULL STORY >
Q&A: Alex Rumble, SAP VP EMEA, Integrated Communications
By Robin-Leigh Chetty 18 April 2017Recently appointed as VP of Integrated Communications at SAP for the EMEA region, we chatted to Alex Rumble about joining the company, what the role entails, the challenges it presents, and how to overcome them. FULL STORY >
South African developers to take part in Facebook's annual F8 conference
By Press Release 18 April 2017Facebook’s annual F8 developer conference takes place in San Jose, California on 18 and 19 April, with some of Africa’s top Facebook developers and partners set to showcase products and solutions to the global market. FULL STORY >
Investec interview – Valuing the personal touch in a digital world
By Ryan Noik 13 April 2017For a bit of a different perspective on the challenges and opportunities that technology brings to the financial sector, TechSmart Business sat down with Deon Katz, the head of Investec Private Bank. FULL STORY >
The Tipping Point of Customer Interaction
By Press Release 12 April 2017A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >
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