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Interactive Intelligence launches Customer Engagement Cloud Service in South Africa

By Ryan Noik 14 April 2016

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There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South Africa. FULL STORY >


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MMA SA 2016 report notes clear shift to mobile in consumer behaviour

By Press Release 14 April 2016

Mobile has outstripped growth in desktop adoption and is now driving internet access in South Africa, according to the Mobile Marketing Association for South Africa’s (MMA SA) Mobile Report for 2016. FULL STORY >

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DFA acquires stake in SADV wholesale open access FTTH business

By Press Release 13 April 2016

DFA, South Africa’s leading provider of open-access fibre infrastructure, today announces that it has acquired a significant minority stake in SA Digital Villages (SADV), which has a proven track record in the FTTH market segment FULL STORY >

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T-Systems releases Dynamic Unified Communications to SA market

By Press Release 13 April 2016

Local organisations can now benefit from reduced communications costs and enhanced collaboration, with the release of T-Systems’ Cloud-based Dynamic Unified Communications solution. FULL STORY >

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Google set to skill 1 million Africans with digital focused training programmes

By Staff Writer 12 April 2016

Google today announced a commitment to train one million young Africans in digital skills in the next year. FULL STORY >

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Latest EMC research exposes main CIO pressures

By Ryan Noik 12 April 2016

A new survey released by EMC has revealed that CIOs are facing significant pressures with regards to IT. FULL STORY >

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Business Connexion: Shared services to drive municipal service delivery

By Press Release 12 April 2016

With pressure mounting on the government to reduce costs while improving governance and service delivery, there is an opportunity for municipalities to streamline their operations by adopting a shared services model. FULL STORY >

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If whaling is the new phishing, here’s how to protect your organisation’s big phish

By Staff Writer 12 April 2016

One of the largest online security threats to individuals and businesses today doesn’t come from new sophisticated malware tools, but rather from distinctly low-tech phishing and whaling campaigns. FULL STORY >

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Linksys adds clustering across entire line of Business-class Wireless Access Points

By Press Release 12 April 2016

Linksys has announced it will include clustering, at no additional cost, across its entire portfolio of wireless access points (APs) for small businesses. Clustering enables easy management of core AP... FULL STORY >

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Bi-modal IT: Finding the perfect harmony

By Staff Writer 12 April 2016

As the concept of bimodal, or ‘two-operations IT’ gains traction, Chief Information Officers (CIOs) are grappling with the dilemma of how to keep existing systems humming, while simultaneously developing the agility and innovation capability to... FULL STORY >

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Integr8’s Nerve Centre: A tailor-made ICT service delivery

By Press Release 12 April 2016

When national ICT managed service provider Integr8 first launched its Nerve Centre operation several years ago, it made this high-tech hybrid of technology, people and processes the foundation of the business. Today, as the ICT... FULL STORY >

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