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Google takes swift action to remedy Gmail bugBy Hanleigh Daniels 1 March 2011 | Categories: news
After investigating an issue that resulted in many Gmail users’ account info being deleted, Google has found that a software update bug was to blame.
According to a blogpost by Ben Treynor, Google VP of Engineering and Site Reliability Czar, the search giant found that a recently released storage software update was responsible for the unexpected bug.
This bug resulted in 0.02% (less than the previously mentioned 0.08%) of Gmail users to temporarily lose access to their email.
“When we discovered the problem, we immediately stopped the deployment of the new software and reverted to the old version,” Treynor said.
“The good news is that email was never lost and we’ve restored access for many of those affected,” he added. “Though it may take longer than we originally expected, we’re making good progress and things should be back to normal for everyone soon,” Treynor continued.
Treynor stated that affected users should note that email sent to them between 18:00 PST on 27 February and 14:00 PST on 28 February were most probably not delivered to their mailboxes. Were that to be the case, the senders would also have received a notification that their emails were not delivered.
Those that were affected by the bug can follow Google’s progress regarding the problem, on the company’s Apps Status Dashboard.
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