By Ursula Fear, Senior Talent Program Manager, Salesforce

The world of work is undergoing a rapid transformation, driven by the rise of agentic AI – systems capable of independent action and complex problem-solving.

Coupled with demographic shifts and broader technology adoption, this next phase of work is leading to a revaluation of the skills and roles needed. As we move away from a human-only workforce, businesses need proactive strategies to navigate these changes effectively and to set employees up for success. This shift means rethinking how work is done and what skills are valued.

The numbers are eye-opening. According to Salesforce’s latest research, which surveyed 200 global human resource executives, agentic AI adoption is expected to skyrocket by 327% by 2027, jumping from 15% today to 64% in just two years. This isn't about mass layoffs, it's about redeploying a significant portion of the workforce into new roles.

This shift means rethinking how work is done and what skills are valued. The focus is moving from task execution to working alongside – and supervising – AI agents. HR leaders now have the task of redesigning workflows, creating new training programmes and setting up frameworks for human-AI collaboration. Every employee will need to develop a mix of human judgment and creativity, AI and business skills to succeed in this digital labour revolution.

The need for a skills-based talent approach

The integration of agentic AI isn't only creating new job categories, but also transforming existing roles. We're witnessing the emergence of positions focused on designing and managing AI systems to enable agents and empower teams to have more freedom to focus on strategic thinking, innovation and customer engagement, such as AI workflow designers, process architects, prompt engineers and model architects. Beyond these technical specialisations, new roles are needed to ensure the ethical, fair and compliant use of AI at scale.

Chief Human Resources Officers (CHROs) anticipate moving employees into technical roles like data scientists and technical architects in the near future. The most critical skill for the agentic economy? AI literacy.

Salesforce research shows that HR leaders are planning to redeploy nearly a quarter (23%) of their employees into new positions that better utilise their unique human skills. 88% of CHROs see this as more cost-effective than hiring externally, with a projected 30% boost in employee productivity once agentic AI is fully integrated.

Soft skills such as collaboration, adaptability and relationship-building will also become increasingly important. As AI supports routine tasks, human jobs will increasingly focus on areas where people can add the most value. Supervising AI agents requires strong leadership skills, quick learning, proactivity and a data-driven mindset – skills that aren't typically part of traditional training and will need new programs.

To thrive in this new landscape, companies need to focus on skills rather than job titles. Technology, especially AI and data analytics, can play a crucial role by analysing internal and external data to identify skill gaps and uncover hidden talents. For instance, large language models can review resumes to detect patterns that suggest new career paths employees might not have considered. This skills-based approach enhances the effectiveness of talent redeployment, improving both efficiency and quality.

The question isn’t whether jobs will change, but how

Despite the clear benefits, most organisations are still in the early stages of adopting agentic AI. Only 15% of businesses have fully implemented it, and 73% of employees remain unaware of how digital labour will impact their daily tasks.

This awareness gap underscores the urgent need for clear communication and effective change management. Leaders need to be transparent, acknowledging the changes ahead and providing support to employees through the transition.

The digital labour economy is here, and the most valuable skills are evolving. Human skills are becoming more crucial alongside technical AI knowledge. Business leaders are under pressure to navigate this complex landscape.

Organisations that proactively plan for redeployment, invest in reskilling and build frameworks for trusted human-AI collaboration will be best positioned to not only adapt but to lead in this new era of work, where human ingenuity and digital intelligence work together.

This transformation is unlocking new levels of productivity and offers a strategic opportunity to redefine the workforce for a hybrid future. By embracing these changes, businesses can ensure they remain competitive and innovative in the years to come.