By 19 October 2018 | Categories: news


Uber is set to double down on safety and roll out Safety Toolkit for riders and drivers across 38 countries, including South Africa, Ghana, Kenya, Nigeria, Tanzania and Uganda.

Features that will be introduced as part of the new rider and driver safety toolkit, include:

  • Emergency button - With the push of a button in the app, riders, drivers and delivery-partners can connect directly to private emergency services and security response when needed through a third-party private security supplier
  • Trusted Contacts - Riders can now easily designate five friends or family members as “trusted contacts” and, with a single tap, share their trip information which are easily customisable in their trip sharing preferences.
  • Safety Centre - A new app-housed safety information hub where users can find information on some of the key existing safety tools in the app, including our 24/7 team, information on the driver and the car, trip GPS-tracking and our rating and feedback system.
  • Speed alerts - A feature which reminds drivers and delivery partners to maintain a safe speed within the posted speed limits.

This new Safety Toolkit which, will be rolled out to the riders, drivers and delivery-partners using the app over the next few weeks. The ride sharing service has been under attack from the local metered taxi industry, with Uber drivers especially targeted in the Sandton area. If the new Safety Toolkit will make a difference to drivers’ lives locally remains to be seen.

According to Uber, their CEO, Dara Khosrowshahi has made safety a top priority for 2018. Since joining the company, he has introduced a number of changes including Injury Protection cover for drivers, delivery-partners and riders, driving hour limits and Driver Share my Trip.


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