Samsung Electronics has launched a brand new premium service centre, operating out of the Grove Shopping Centre in Lynnwood, Pretoria. The first of its kind in Tshwane, this new service centre is one of seven across the country, designed to cater specifically to the service demands of the region.

The centre is unique in that it will have technicians on site to provide a one-hour resolution service that will offer software challenges and hardware repairs. The idea, says Samsung’s Director SSA Service, Richard Chetty (see interview below), is that customers that need upgrades or repairs are able to drop their device off at the service centre, spend an hour shopping at the mall and then pick up their device on the way out. TechSmart can indeed attest to this, with a cracked Samsung S5 repaired within 60 minutes. 

“We are the only device provider that has this kind of prompt service across both software and hardware, due to our extensive infrastructure and our experienced technical staff. Moreover, thanks to a retail component, the new centre will have the ability to completely replace unrepairable devices that are still under warranty with a new product. This means that customers may purchase the latest Samsung devices here,” he says.

Chetty adds that all portable Samsung products that customers carry into the centre can be repaired on site. For larger products, like home appliances and televisions, an in-home repair service is offered as a way of ensuring that clients are not inconvenienced. This means clients can arrange for the technicians to come through at the date and time that suits them best.

“The positive impact this new service centre will have on customers in the Pretoria area is going to be encouraging. It brings Samsung’s service offering much closer to the people of this region; in the past, if they wanted to visit a service centre, the nearest one was around 70 km away, which was clearly an inconvenience. Strategically, the launch of this new centre ties perfectly into Samsung’s desire to offer the best possible customer service,” he continues.

In addition, the centre features a Samsung Signature Service offering, which supports those customers who own Samsung’s high-end products. As Chetty points out, when you spend large sums of money on an appliance, you expect a service that is commensurate with that price tag.

“For this reason, not only do these products come with an extended five-year warranty, but we will deliver them free of charge. Furthermore, our technicians will perform the installation for the customer and will give guidance on how to use the device.  While Signature Service is not unique to this particular centre, Samsung is certainly pleased to be able to deliver our high end capabilities to the residents of Pretoria in a more convenient fashion.”

“The Grove service centre in Lynnwood is just the latest example of Samsung’s commitment to breaking down barriers and deliver on our clients’ requirements as speedily as possible. The one-hour repair service, the onsite specialist technical advice and the ability to deliver Signature Service to customers in the Pretoria area just serves to highlight once again that Samsung is completely dedicated to its customers,” concludes Chetty.