By 2 June 2021 | Categories: news


Samsung has launched a new ‘Door to Door’ smartphone repair service, which  provides users with another option to visiting a customer care centre. The launch was precipitated by the recognition that many people don’t always have the time to drive to a customer care centre – especially as they juggle both their home and work commitments. 

The new service will enable customers to instead opt to have their smartphone picked up from their home or business, repaired and returned with Samsung’s Door to Door service. Worth noting is that it applies to repairs within 40km of a customer care centre.

How it works:

  • Once you have selected the service here Samsung will arrange a collection time with you.
  • The cost of both the pick-up and return of your smartphone is R330.
  • The device will be picked up and you will be able to track the repair progress.
  • You will be notified when the repair is completed.
  • A delivery time will be arranged with you.
  • Due to COVID regulations, the product will be sanitised and packaged before being delivered to the customer.

The Door to Door service is applicable to the following devices:

Samsung Galaxy Z (all models) Samsung Galaxy S (all models) Samsung Galaxy Note 20 5G, Samsung Galaxy Note (all models) Samsung Galaxy A (all models) Samsung Galaxy J (all models) Samsung Tablets: Galaxy Tab S (all models) Galaxy Tab A (all models) Galaxy Tab Active (all models) Samsung Watches: Galaxy Watch (all models) Galaxy Watch Active (all models) Galaxy Fit (all models) Samsung Buds: Galaxy Buds (all models)

“At Samsung, we’re continuously searching for new ways to make life easier. We therefore listened to the needs of our customers and created a first-of-its-kind service in the country. This methodology of innovation and convenience is built into all the products we design, and through our committed service offering we will continue to put customers first, in exiting new ways,” commented David Moncur, acting e-commerce lead at Samsung.


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