Business Process Outsourcing industry leader CCI South Africa, and its partner organisation, impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO... FULL STORY >

Craig Allen, Head of Information Technology Advisory at qwerti, digs into the reality of IT outsourcing and the importance of ensuring that any move to this model delivers long-term value. FULL STORY >

Mithum Singh, Chief Services Officer, CCI South Africa explains the bounty and benefits that the global shared services sector can bring to the country. FULL STORY >

A recent visit to the headquarters of global business process outsourcing company CCI South Africa in Kwa-Zulu Natal was rich with insights into addressing one of the most pressing challenges facing South Africa: unemployment. FULL STORY >

Artificial Intelligence has received a lot of attention of late as it looks set to revolutionise and transform the way organisations and their people work. Mervyn Pretorius, Chief Technology Officer at CCI South Africa,... FULL STORY >

Andre Olivier from Borwood Group explains why the tech stack is as crucial as call centre service level agreements when it comes to business process outsourcing FULL STORY >

By Tennille Bell, National General Manager Sales at Programmed Process Outsourcing (PPO) FULL STORY >

Marina Nolte, head of Outsourcing at Sage HR & Payroll, explains why SMEs should look to specialists when it comes to handling their payroll. FULL STORY >

Mandisa Seleoane, Human Capital executive at Adapt IT, says that signs of cloud’s growing influence within the sector are becoming more apparent. FULL STORY >