Energy management in datacentres – keeping rising GHG at bay
By Industry Contributor 21 June 2024By Dwibin Thomas, Cluster Automation Leader at Schneider Electric FULL STORY >
Airtel Africa To Host Ground-Breaking Event for New Nxtra Data Centre in Lagos
By Press Release 7 March 2024Airtel Africa is set to host a ground-breaking ceremony to kick off the construction of its first Nxtra Data Center. FULL STORY >
Just like books, contact centres will never go out of style
By Industry Contributor 11 October 2023Mithum Singh, Managing Director, CCI South Africa explains why AI will not jeopardise the BPO sector, but it will make it more competitive. FULL STORY >
Partnership approach can help retailers get the best out of monitoring and security
By Industry Contributor 19 September 2023By Rodney Taylor, Managing Director at Guardian Eye, a Vivica Group company FULL STORY >
Data centres in Africa: A Critical Solution for Enterprise and SME success
By Staff Writer 21 June 2023Sabelo Mabena, Executive Head of Products and Services at Vodacom discusses the rising importance of outsourced data centres in Africa and what to look out for when choosing a partner in the face of the continued power... FULL STORY >
Data centres are more vulnerable than ever
By Industry Contributor 31 May 2023By Hennie Colyn, Direct Sales Executive, Process Automation at Schneider Electric FULL STORY >
Data centres’ impactful role in supporting sustainability: A decade of progress
By Industry Contributor 3 May 2023By Chris Pennington, Director of Energy & Sustainability at Iron Mountain Data Centres FULL STORY >
CCI South Africa clean up recent BPESA GBS Alchemy awards
By Staff Writer 18 November 2022Leading Durban-based contact centre, CCI stole the show at the recent BPESA awards, walking away with more accolades than any other business, showing the power of the South African youth. FULL STORY >
Clean energy: The key to economic recovery and environmental resilience
By Industry Contributor 15 November 2022Kevin Hagen, Vice President, Environmental Social & Governance Strategy at Iron Mountain highlights the need for the data centre and colocation industry to minimise its environmental impact and maximise its energy... FULL STORY >
Fueling business growth from the contact centre
By Industry Contributor 27 October 2022Cees de Jong, the CEO of ContactCenter4ALL, explains how the enterprise comms platform can provide the springboard for South African digital service capabilities in 2022 and beyond. FULL STORY >
Underpinning SA’s Business process outsourcing explosion – why the tech stack is crucial
By Industry Contributor 27 September 2022Andre Olivier from Borwood Group explains why the tech stack is as crucial as call centre service level agreements when it comes to business process outsourcing FULL STORY >
Redefining the boundaries of human engagement
By Industry Contributor 2 June 2022Technology has evolved to the point where it can transform human engagement. Rod Jones from Callbi explains. FULL STORY >
Adopting a multi-channel contact centre strategy is key for MNOs to improve CX and boost competitiveness
By Industry Contributor 14 April 2022By Sizo Nkosi, Partnerships Manager for MNOs at Infobip FULL STORY >
Shifting Analytical Gear in the Contact Centre
By Industry Contributor 20 January 2022Henriette Potgieter from Callbi Speech Analytics explains how mind shift changes can fundamentally transform the value that the contact centre gets out of its investment into speech analytics solutions FULL STORY >
Industry Insight - Moving from channels to seamless engagement for better CX
By Industry Contributor 18 November 2021The global COVID-19 pandemic has altered the way the world lives and works, and has forever changed the way customers and employees view communication and engagement. Adriaan van Staden from SelectONE CX explains. FULL STORY >
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