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Dell EMC Transformation today series Part 1 - Get Modern without the risk

By Press Release 13 March 2018

Not modernising your technology infrastructure is a big risk, but so are the perceived costs. Rudi van Rensburg, Senior Sales Manager Primary Storage MIT at Dell EMC, explains. FULL STORY >

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Oracle launches Cloud at Customer in South Africa

By Press Release 21 November 2017

Delivers enterprise-grade public cloud application, platform and infrastructure cloud services in customers’ own datacentres simplifying their journey to the cloud. FULL STORY >

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Microsoft Cloud datacentres in Africa to enable innovation, entrepreneurship and economic growth

By Press Release 18 May 2017

Microsoft revealed plans to deliver the complete, intelligent Microsoft Cloud for the first time from datacentres located in Africa. FULL STORY >

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Teraco raises R1.2 billion in debt funding for further investment into South African data centres

By Press Release 15 March 2017

Teraco today announced that it has raised a medium term funding facility from Absa amounting to R1.2 billion. FULL STORY >

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Putting the robots on hold at contact centres

By Press Release 6 January 2017

Efficiency can be designed, built and enhanced; it’s the goal of any IT department to optimise efficiency and boost productivity, and, increasingly, customers have come to expect that, too, notes Wynand Smit, CEO of INOVO. FULL STORY >

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Anglo American halves data centre floor space, improves power consumption

By Press Release 29 November 2016

Anglo American plc has consolidated three separate data rooms into one smaller, more efficient and easier to monitor data centre. This project has allowed the globally diversified mining business to reduce floor space... FULL STORY >

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Manage contact centre pressure with gamification

By Press Release 18 November 2016

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

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Data centres in the cloud: what’s the risk to your business?

By Press Release 8 November 2016

the power of computing is moving to the cloud. You don’t need a powerful, clunky machine anymore because data is being accessed through even more powerful infrastructure built around the incredible processing power that now exists... FULL STORY >

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New service stores in Johannesburg and Cape Town for Huawei customers

By Press Release 16 September 2016

Huawei Consumer Business Group South Africa announces the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town. FULL STORY >

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The path to datacentre transformation

By Press Release 26 July 2016

Over the years, data centres, in particular, have undergone a strategic transformation to become an IT and business enabler rather than a mere business support function. FULL STORY >

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New voice recognition technologies to bring call centres woes to an end

By Ryan Noik 17 June 2016

The end of frustrating telephone verification processes are in sight, as new voice recognition technologies have matured sufficiently to be used widely by call centres in confirming the identity of customers on the phone. FULL STORY >

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Interactive Intelligence launches Customer Engagement Cloud Service in South Africa

By Ryan Noik 14 April 2016

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

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SA contact centres poised for growth

By Staff Writer 23 September 2015

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >

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High risk implementation planning for data centres

By Staff Writer 31 August 2015

Data centres are strategic business assets and they facilitate a company’s performance and the services they are able to provide their customers. FULL STORY >

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Digital data centres are the future. Is your service provider ready to deliver?

By Staff Writer 24 August 2015

The digital era has revolutionised the way businesses operate, with disruptive technologies such as Social, Mobile, Analytics and Cloud leading the way. FULL STORY >

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