Anglo American plc has consolidated three separate data rooms into one smaller, more efficient and easier to monitor data centre. This project has allowed the globally diversified mining business to reduce floor space... FULL STORY >

Contact centres need all the help they can get during the busy peak season, and gamification could be the answer, says Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream. FULL STORY >

the power of computing is moving to the cloud. You don’t need a powerful, clunky machine anymore because data is being accessed through even more powerful infrastructure built around the incredible processing power that now exists... FULL STORY >

Huawei Consumer Business Group South Africa announces the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town. FULL STORY >

Over the years, data centres, in particular, have undergone a strategic transformation to become an IT and business enabler rather than a mere business support function. FULL STORY >

The end of frustrating telephone verification processes are in sight, as new voice recognition technologies have matured sufficiently to be used widely by call centres in confirming the identity of customers on the phone. FULL STORY >

There is some good news regarding contact centres, both for agents using and for customers experiencing them, as Interactive Intelligence has launched its customer engagement cloud service, Pure Cloud, in South... FULL STORY >

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts FULL STORY >

Data centres are strategic business assets and they facilitate a company’s performance and the services they are able to provide their customers. FULL STORY >

The digital era has revolutionised the way businesses operate, with disruptive technologies such as Social, Mobile, Analytics and Cloud leading the way. FULL STORY >

Systems integrator BT-SA is revolutionising the Data Centre environment by offering a truly integrated end-to-end solution. From a small cabling company 30 years ago, BT-SA has evolved as a full-service provider that is now able to install and maintain all aspects... FULL STORY >

Companies seeking to improve customer experience to boost business may be overlooking a critical component in the mix: staff. FULL STORY >

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. FULL STORY >

Designed to aid with all transactional and analytical-driven workloads, Hitachi Data Systems unveils its new line-up of software-defined infrastructure solutions. FULL STORY >

Jed Hewson, Director at 1Stream, a leading provider of cloud based call centre technology in Southern Africa, says that business leaders/decision-makers need to first and foremost ‘play detective’... FULL STORY >