In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

In contribution to overcoming this skills gap, Amazon recently announced a new program that will make it free for tens of thousands of Alexa developers to build and host most Alexa skills using Amazon Web Services... FULL STORY >

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >

Jan Kühn, director at INOVO, unpacks the advantages of the self-service channel when it comes to Customer Experience, and whether it's the right option for your business. FULL STORY >

New unified communications service delivers frustration-free meetings with exceptional video and audio quality. Brooks Brothers, Level 3, and Vonage among the early users and partners. FULL STORY >

Pete Matthaei, BrandChat director and co-founder, says the best way of improving customer service is by being immediately accessible via instant messaging platforms. FULL STORY >

Whether it is animated or live action is unknown for now, but the Belmont family will be fighting vampires on Netflix later this year. FULL STORY >

Orange Business Services’ CTO, Mark McCallum, looks into robotic technologies and how these are changing the workplace, and will continue to do so in future. FULL STORY >

Breaking multiple records in the process, Apple has one of its best quarters ever. FULL STORY >

Among the first to receive this designation for delivering effective solutions and providing deep expertise in IoT. FULL STORY >

Mark McCallum, CTO at Orange Business Services, explains how building multilayered security protects data and infrastructure, while keeping businesses competitive in a digital world. FULL STORY >

By Edward Carbutt, Executive Director at Marval Africa FULL STORY >

Leading ICT Solutions provider, Huawei, today celebrated the send-off ceremony of their first Seeds for the Future students from South Africa, in partnership with the Department of Telecommunication’s and Postal Services... FULL STORY >

Cell C’s focus on excellent customer care has delivered several accolades over the last year, proving that this focus is paying off not only to Cell C but also its customer base. Winning two awards at the Ask Afrika Orange... FULL STORY >