Mark McCallum of Orange Business Services, talks about digital transformation in Africa, and the opportunities and challenges that the evolving African market offers to businesses and telcos. FULL STORY >

Often customer experience is measured using checklists and monitored in isolation – without considering the multiple aspects that make up the entire customer experience, says Euphoria Telecom CEO, George Golding. FULL STORY >

Mark McCallum, CTO at Orange Business Services, looks at the important role that technology and the digital transformation have to play in South Africa’s agricultural sector. FULL STORY >

Samsung does away with ADH for the Galaxy S8 and S8+, replacing it with Samsung Mobile Care. FULL STORY >

Deloitte and Mastercard review transformative power of technology in Africa during World Economic Forum on Africa 2017. FULL STORY >

Stephen Schmidt, VP, Security Engineering & chief information Security officer at Amazon Web Services, explains the work AWS is doing to help customers with the GDPR as part of their continued commitment to help ensure they can comply with... FULL STORY >

Mark McCallum, CTO and head of solutions for sub-Saharan Africa at Orange Business Services, weighs in on the value of hybrid network enabled security for businesses operating in the modern business environment, as well as tips on how best to... FULL STORY >

Young Justice and live-action Teen Titans amid the first original content to feature on the yet-unnamed service. FULL STORY >

Fastly – the edge cloud platform that powers fast, secure, and scalable online experiences for the world’s most popular businesses – continues to grow and expand rapidly, now adding Africa to its fast-growing global network reach. FULL STORY >

Marius de la Rey and Jan Moganwa of Absa, give their takes on how bots can add value to the workplace, and in particular help deliver better customer service. FULL STORY >

The program helps MSPs to address the growing demand for IT security services and enables them to attract new customers in the SMB markets, while satisfying existing customers looking to... FULL STORY >

In a competitive environment, your company can’t afford to keep burning customers by not providing resolution to those valuable customer interactions, says Wynand Smit, CEO of INOVO. FULL STORY >

A new study from Verint and Opinium Research reveals that Customer Experience (CX) is considerably more nuanced than many businesses realise, with Omni Channel coming to the fore. FULL STORY >

In contribution to overcoming this skills gap, Amazon recently announced a new program that will make it free for tens of thousands of Alexa developers to build and host most Alexa skills using Amazon Web Services... FULL STORY >

One message, many conversations on multiple channels, is the key according to BrandChat director Pete Matthaei. FULL STORY >